Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions (“Terms”) govern your access to and use of The Connective Crew mobile application (“App”), operated by The Connective Crew Pty Ltd (ACN 678 192 286 / ABN 21 678 192 286) (“TCC”, “we”, “us”, or “our”), a company incorporated in New South Wales, Australia.

By downloading, installing, registering, or using the App, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the App.

These Terms constitute a legally binding agreement between you and TCC. We reserve the right to update these Terms at any time. Continued use of the App after any changes constitutes your acceptance of the revised Terms.

2. Eligibility

You must be at least 18 years of age to register for or use the App. By using the App, you represent and warrant that:

  • you are 18 years of age or older;
  • you have the legal capacity to enter into a binding contract;
  • you are not prohibited from using the App under any applicable law; and
  • all information you provide is accurate and up to date.

TCC reserves the right to suspend or terminate any account where we reasonably believe the account holder is under 18 years of age.

3. Account Registration

To access certain features of the App, you must create an account. You agree to:

  • provide accurate, current, and complete information during registration;
  • maintain the security of your account credentials;
  • not share your account with any third party; and
  • notify us immediately of any unauthorised access or suspected breach of your account.

You are solely responsible for all activity that occurs under your account. TCC is not liable for any loss or damage resulting from unauthorised use of your account.

4. Subscriptions and Payments

4.1 Subscription Plans

The App offers the following subscription options:

  • Free Tier: Limited access to App features, including up to two (2) workout creations per week.
  • Founding Member Plan: Available to the first 100 subscribers at a locked monthly rate of $12.99 AUD per month. This rate is guaranteed for the life of the subscription, provided the subscription remains active and uninterrupted.
  • Standard Monthly Plan: $14.99 AUD per month, available following the sell-out of the Founding Member allocation.
  • Annual Plan: Available where offered within the App, billed annually at the rate displayed at the time of purchase.

4.2 Billing and Payment Processing

All subscription payments are processed exclusively through Apple In-App Purchase (iOS) or Google Play Billing (Android), depending on the platform through which you access the App. TCC does not collect, store, or process your payment card details directly. All billing disputes must be directed to Apple or Google in accordance with their respective terms of service.

4.3 Free Trial

New users are offered a seven (7) day free trial period. No charge will be applied during the trial period. You may cancel at any time during the trial period without charge. If you do not cancel before the trial period expires, your subscription will automatically commence and your nominated payment method will be charged.

4.4 Cancellation

You may cancel your subscription at any time through your Apple App Store or Google Play account settings. Cancellation will take effect at the end of the current billing cycle. You will retain access to paid features until the end of that billing period. No refunds are issued for partial billing periods.

4.5 Founding Member Price Lock

The Founding Member rate of $12.99 AUD per month is locked for the life of the subscription. If a Founding Member cancels their subscription and subsequently resubscribes, they will be subject to the standard pricing applicable at the time of resubscription and will not be entitled to reinstate the Founding Member rate.

5. Health, Fitness and Medical Disclaimer

THE CONTENT PROVIDED THROUGH THE APP, INCLUDING WORKOUT PROGRAMS, EXERCISE GUIDES, AI-GENERATED TRAINING PLANS, AND ALL RELATED INFORMATION (COLLECTIVELY, “FITNESS CONTENT”), IS PROVIDED FOR GENERAL INFORMATIONAL AND GUIDANCE PURPOSES ONLY. IT DOES NOT CONSTITUTE PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT, OR RECOMMENDATION.

By using the App, you acknowledge and agree that:

  • you should consult a qualified medical professional before commencing any exercise program, particularly if you have any pre-existing health conditions, injuries, or concerns;
  • all Fitness Content is guidance only and is not tailored to your individual medical circumstances;
  • AI-generated workout programs are algorithmically produced based on the information you provide during onboarding and use of the App, and are not reviewed or approved by a qualified fitness or medical professional;
  • TCC makes no representation that the Fitness Content is appropriate for your specific health status, fitness level, or goals;
  • participation in any physical activity involves inherent risk of injury, and you assume all such risks; and
  • TCC expressly disclaims all responsibility and liability for any injury, illness, death, loss, or damage arising from your use of or reliance on any Fitness Content.

YOU USE ALL FITNESS CONTENT ENTIRELY AT YOUR OWN RISK.

6. AI-Generated Workout Programs

The App uses artificial intelligence to generate personalised workout programs based on information you provide, including but not limited to your fitness level, goals, and any health information submitted during onboarding.

You acknowledge that:

  • AI-generated programs are produced automatically and are not individually reviewed by a qualified fitness professional or medical practitioner;
  • the accuracy and suitability of AI-generated programs depends on the accuracy of the information you provide;
  • TCC does not warrant that AI-generated programs are suitable, safe, or effective for your individual needs; and
  • you should use AI-generated programs as a starting point only and exercise your own judgement, and seek professional advice where appropriate.

7. User-Generated Content

7.1 Ownership

The App allows users to create, upload, share, and interact with content including workout posts, activity feed updates, and photographs (“User Content”). By submitting User Content to the App, you irrevocably assign to TCC all intellectual property rights in that User Content, including where that content is shared, reposted, or used by another user through the steal-a-workout feature or any other in-App functionality.

TCC owns all User Content submitted to the App. You waive any moral rights you may have in such content to the extent permitted by law.

7.2 Licence You Grant

To the extent any rights in User Content are not automatically assigned, you grant TCC a worldwide, royalty-free, perpetual, irrevocable, sublicensable licence to use, reproduce, modify, adapt, publish, distribute, and display your User Content for any purpose, including promotional and commercial purposes.

7.3 Content Standards

You agree not to submit User Content that:

  • is unlawful, defamatory, obscene, offensive, threatening, or harassing;
  • constitutes bullying, discrimination, or targeted harassment of any individual;
  • infringes the intellectual property rights of any third party;
  • contains personal information of third parties without their consent;
  • promotes dangerous or harmful behaviour; or
  • violates any applicable law or regulation.

7.4 Moderation and Account Termination

TCC does not pre-screen User Content but reserves the right to remove any User Content at its sole discretion and without notice. Users may report inappropriate content through the reporting functionality within the App. TCC reserves the right to suspend or permanently terminate the account of any user who breaches these content standards, without refund of any subscription fees paid.

8. Leaderboard and Public Features

Certain features of the App, including the global leaderboard, may be visible to members of the public who do not hold an account. By participating in leaderboard features, you consent to your username and performance data being displayed publicly. If you do not wish your data to appear publicly, you should adjust your privacy settings within the App or contact us to request removal.

9. Steal-a-Workout Feature

The App includes a feature allowing users to copy and use workout programs created by other users (“steal-a-workout”). By using this feature:

  • you acknowledge that all workout content, whether original or copied, is owned by TCC;
  • you agree not to attribute or claim ownership of any workout program; and
  • TCC accepts no liability for injury or loss arising from following a workout program created by another user.

10. Intellectual Property

All content, trademarks, software, design elements, and materials in the App (excluding User Content) are owned by or licensed to TCC. You must not reproduce, distribute, modify, or create derivative works from any App content without prior written consent from TCC.

The name “The Connective Crew”, associated logos, taglines, and branding are the property of TCC. Unauthorised use of TCC’s intellectual property is strictly prohibited.

11. Privacy and Data

Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the App, you consent to the collection, use, and storage of your personal information as described in the Privacy Policy.

We collect personal and health-related information including your name, email address, fitness goals, health information provided during onboarding, and workout data. This information is used to personalise your experience, generate AI workout programs, and operate the App.

If you delete your account, your personal data will be deleted from our systems in accordance with our Privacy Policy, subject to any legal obligations to retain certain records.

All payment processing is handled by Apple or Google and TCC does not store financial data.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • THE APP AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED;
  • TCC DOES NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR HARMFUL COMPONENTS;
  • TCC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE APP; AND
  • TCC’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE APP SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY YOU TO TCC IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits or excludes any rights you may have under the Australian Consumer Law that cannot be excluded by agreement.

13. Indemnity

You agree to indemnify, defend, and hold harmless TCC and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

  • your use of the App;
  • your User Content;
  • your breach of these Terms; or
  • your violation of any applicable law or the rights of any third party.

14. Termination

TCC may suspend or terminate your access to the App at any time, with or without notice, if you breach these Terms or if we determine, in our sole discretion, that your conduct is harmful to other users, TCC, or any third party.

Upon termination, your right to use the App ceases immediately. Provisions that by their nature should survive termination, including intellectual property, indemnity, and limitation of liability clauses, will continue to apply.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales for the resolution of any dispute arising under or in connection with these Terms.

Before initiating any formal dispute, you agree to contact TCC at the details below and allow a reasonable period of no less than 14 days for us to attempt to resolve the matter informally.

16. General

  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.
  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and TCC with respect to the App.
  • No Waiver: Failure by TCC to enforce any right under these Terms does not constitute a waiver of that right.
  • Assignment: TCC may assign its rights and obligations under these Terms. You may not assign your rights without prior written consent from TCC.

17. Contact Us

The Connective Crew Pty Ltd

ACN 678 192 286 | ABN 21 678 192 286

New South Wales, Australia

For support or queries: hendrix@jointheconnectivecrew.com